Frequently Asked Questions
Everything you need to know about your journey to smooth, salon-quality skin.
How does Ulike's Sapphire Ice-Cooling technology work?
Our patented Sapphire Ice-Cooling technology cools the skin to 50°F-60°F at the point of contact, protecting the epidermis and ensuring a painless hair removal experience even on sensitive areas.
When can I expect to see results from my treatments?
Most users see visible hair reduction within 3 to 4 weeks of consistent use. For optimal results, we recommend using the device three times a week during the initial phase.
What is your shipping policy and delivery timeline?
We offer free standard shipping on all orders. Delivery typically takes 3-7 business days depending on your location, and you will receive a tracking number via email once your order ships.
Do you offer a money-back guarantee?
Yes, we offer a 90-day money-back guarantee. If you are not satisfied with your results after consistent use, you can return the device for a full refund within 90 days of purchase.
Is the Ulike device safe for all skin tones and hair colors?
IPL technology is most effective on light to medium skin tones with dark hair. It is not recommended for very dark skin tones or light blonde, red, or grey hair due to the way melanin absorbs light energy.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.